Contact
Purchases, refunds, corrections and complaints. We acknowledge every message within 48 hours.
- Purchases and access
- Problems with a purchase, a download or a refund. Include your order email or Razorpay payment ID.
- Corrections
- Something in a resource is wrong or out of date. Include the page and the section.
- Everything else
- Questions about a pack before buying, or feedback on the site.
Who operates wins.solutions
Grievance officer
For complaints about a purchase, a refund or your personal data, under the Consumer Protection (E-Commerce) Rules, 2020 and India's data protection law.
- Response times
- We acknowledge every complaint within 48 hours with a reference number, and resolve it within one month.
If you're not satisfied
- National Consumer Helpline: call 1915 (8 AM to 8 PM), WhatsApp +91 88000 01915, or register a grievance online.
- Consumer commissions: you can file a complaint with the consumer commission where you live or work.
- Personal data: after using our grievance process, you can complain to the Data Protection Board of India.
Policies: privacy policy, terms and conditions, cancellation and refunds and shipping and delivery.